Privacy policy

Privacy Policy – Alpsnature

Last updated: 18/11/2025

Alpsnature — Grupo Gema Online (“Alpsnature”, “we”, “our”, “us”) is committed to protecting your personal data and ensuring transparency in how we collect, use and safeguard your information. This Privacy Policy explains what data we collect, why we collect it, and how we handle it in accordance with applicable European data protection laws (including GDPR).

1. Data Controller

Alpsnature — Grupo Gema Online
Address: Carrer Eugeni d'Ors 15, Bajos, 17480 Roses (Girona), Spain
Email: info@alps-nature.com
Tax ID: ESB55307995

2. Personal Data We Collect

We may collect the following categories of personal data:

2.1. Data provided directly by you

  • Name and surname

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by third-party payment processors)

  • Order details and purchase history

  • Customer service communications

2.2. Automatically collected data

When you visit our website:

  • IP address

  • Device information

  • Browser type and version

  • Cookies and tracking technologies

  • Browsing behaviour (pages visited, time spent, clicks, etc.)

2.3. Data from third parties

  • Payment processors (PayPal, credit card providers, etc.)

  • Delivery companies

  • Advertising and analytics partners (Google Ads, Meta, etc.)

3. Purpose of Data Processing

We use your personal data for:

3.1. Order management

  • Processing and delivering your orders

  • Managing payments and invoices

  • Handling returns or complaints

3.2. Customer service

  • Responding to your inquiries

  • Providing product or order support

3.3. Legal obligations

  • Tax, accounting and regulatory compliance

3.4. Marketing (only with your consent)

  • Sending newsletters

  • Promotional emails or offers

  • Remarketing or personalised advertising

You may opt out of marketing communications at any time.

3.5. Website improvement

  • Analytics to improve performance, usability and content

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity: to process orders and provide services

  • Legal obligation: tax and accounting compliance

  • Legitimate interest: fraud prevention, website security, business improvement

  • Consent: for newsletters, cookies, personalised marketing

5. Sharing Your Personal Data

We do not sell your data.
We may share it with:

  • Payment processors

  • Delivery and logistics providers

  • Email marketing providers (e.g., Mailchimp)

  • Analytics services (e.g., Google Analytics)

  • Professional advisors (legal, accounting)

  • IT and hosting providers

All partners comply with GDPR and process data only under our instructions.

6. International Data Transfers

If data is transferred outside the EU/EEA, it is done with adequate safeguards such as:

  • Standard Contractual Clauses (SCCs)

  • Approved certification mechanisms

  • Privacy Shield–equivalent frameworks (where applicable)

7. Data Retention

We retain personal data only for the time necessary to:

  • Fulfil the purpose for which it was collected

  • Comply with legal obligations

  • Resolve disputes

Examples:

  • Order history: 6 years (legal requirement)

  • Marketing data: until you withdraw consent

  • Customer support: as long as necessary to manage the case

8. Your Rights Under GDPR

You may exercise the following rights at any time:

  • Right of access – know what data we hold

  • Right to rectification – correct inaccurate data

  • Right to erasure – request deletion (“right to be forgotten”)

  • Right to restriction of processing

  • Right to data portability

  • Right to object to certain processing activities

  • Right to withdraw consent at any time

To exercise your rights, contact us at: info@alps-nature.com

9. Cookies

Our website uses cookies for:

  • Site functionality

  • Analytics

  • Personalised marketing

  • Performance optimisation

You can accept or decline cookies through the cookie banner or your browser settings.
A full Cookie Policy can be provided upon request.

10. Security Measures

We implement technical and organisational measures to protect your data, including:

  • Encryption

  • Secure payment gateways

  • Access control

  • Regular security audits

However, no online system is 100% secure, and we cannot guarantee absolute protection.

11. Changes to This Policy

We may update this Privacy Policy as required by law or company operations.
The latest version will always be available on our website.

12. Contact Information

For any questions or to exercise your rights:

Alpsnature — Grupo Gema Online
Email: info@alps-nature.com

Address: Carrer Eugeni d'Ors 15, Bajos, Roses, Spain