Delivery

Shipping Conditions – AlpsNature

At AlpsNature, we strive to offer a fast, reliable, and transparent shipping experience for all our customers. Below you will find detailed information regarding shipping costs, delivery times, carriers, and procedures in case of incident.

1. Shipping Costs

Spain & Portugal

  • Free shipping on orders over €39.
  • €2.95 shipping on orders under €39.

International Shipping

  • Free shipping on orders over €49.
  • €3.95 shipping on orders under €49.

Balearic Islands & Canary Islands

International shipping rates apply.

All shipping costs are calculated automatically at checkout.

2. Shipping Providers

To guarantee the best service, we collaborate with trusted shipping partners:

  • Spain and Portugal: Correos Express
  • International: GLS

If you prefer a specific carrier or have special delivery requirements, feel free to contact us and we will do our best to accommodate your request.

3. Order Handling & Delivery Times

Order Processing

  • Orders are prepared and dispatched within 0–1 business day.

Estimated Delivery Times

  • Mainland Spain & Portugal: 1–3 business days.
  • France, Germany, Italy, Balearic Islands & Canary Islands: 2–5 business days.

Please note that delivery times are estimates and may vary due to circumstances beyond our control, such as weather conditions, carrier delays, customs procedures, or other logistical issues.

4. Order Reception & Incident Procedure

We recommend that you carefully inspect your package upon delivery.

If the package is visibly damaged

  • Do not accept the package.
  • Inform the courier of the damage and contact us immediately so we can open a claim with the shipping provider.

If you accept the package but notice an issue

Please contact us within 24–48 hours if:

  • You received the wrong item.
  • An item is missing from your order.
  • An item arrived damaged.

Please provide photos of the package, shipping label, and affected items when contacting us. This will help us assess the issue and process your claim as quickly as possible.

Once the issue has been reviewed, we will arrange a replacement or refund, as appropriate.

5. Customer Support

If you have any questions regarding shipping, delivery, tracking, or an issue with your order, our customer support team is here to help.

You can contact us at:

We’ll be happy to assist you and ensure that any questions or issues regarding your order are handled as quickly as possible.