Consumer Rights

At AlpsNature, we are committed to protecting our customers and complying with applicable consumer protection legislation in Spain and the European Union. When purchasing from our online store, you benefit from the rights set out below.

1. Right to Clear Information

Before completing a purchase, consumers have the right to receive clear, accurate, and transparent information about the products offered, their prices, applicable taxes and charges, payment methods, delivery conditions, and return and withdrawal policies.

We aim to provide all relevant information in a clear and accessible manner so that customers can make informed purchasing decisions.

2. Right of Withdrawal – 14 Days

Consumers generally have the right to withdraw from an online purchase within 14 calendar days from the day they, or a third party designated by them, receive the order, without having to provide a reason.

To exercise this right, the customer must inform AlpsNature of their decision within the applicable withdrawal period.

Returned products must be properly protected and returned in suitable condition.

Important: Certain products may be excluded from the right of withdrawal where an exception provided by applicable consumer law applies. In particular, for health protection or hygiene reasons, sealed products that are not suitable for return may not be eligible for withdrawal once unsealed.

This does not affect your rights if a product is defective, damaged, incorrect, or otherwise not in conformity with the contract.

3. Right to Reimbursement

When the right of withdrawal is validly exercised, refunds will be processed in accordance with applicable consumer legislation.

The reimbursement will include the payments required by law, including the cost of the least expensive standard delivery method offered, where applicable. Additional delivery costs resulting from the customer's choice of a more expensive delivery method are not required to be reimbursed.

We may withhold reimbursement until we have received the returned goods or until the customer provides evidence that the goods have been sent back, whichever occurs first, where permitted by law.

Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed.

4. Right to Products in Conformity

Consumers are entitled to receive products that conform to the purchase contract and comply with applicable safety and regulatory requirements.

If a product is defective, damaged, incorrect, or otherwise not in conformity with the order, consumers may be entitled to the remedies provided under applicable consumer law.

ALPSNATURE products are marketed in accordance with the regulatory requirements applicable to food supplements in the markets in which they are sold.

5. Complaints and Customer Support

If you experience a problem with your order, including a damaged product, incorrect item, missing item, or other issue, please contact our customer support team as soon as possible.

We will assess each case individually and provide the appropriate solution in accordance with applicable law, which may include a replacement, refund, or other applicable remedy.

6. Data Protection and Privacy

Personal data is processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

Depending on the circumstances, consumers may have the right to access, rectify, erase, restrict, or object to the processing of their personal data, as well as other rights established by applicable data protection legislation.

For further information about how we process personal data and how to exercise your rights, please refer to our Privacy Policy.

7. Fair and Transparent Commercial Practices

Consumers are protected against misleading, aggressive, and unfair commercial practices.

AlpsNature is committed to providing clear and responsible product information and to complying with the applicable rules governing the labelling, presentation, and advertising of food supplements, including the requirements applicable to nutrition and health claims.

8. Contact Us

If you have any questions about your consumer rights, returns, refunds, or an issue with your order, please contact us at:

Email: info@alps-nature.com

We will review your request and assist you in accordance with applicable consumer protection legislation.